Refund policy

Creekside Outdoor Living Return & Refund Policy

We want you to love your purchase. If you’re not completely satisfied, you have 30 days from the date you receive your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, and unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@creeksideoutdoorliving.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return postage is the responsibility of the customer unless the item is defective or we sent the wrong product. You can always contact us for any return question at support@creeksideoutdoorliving.com.

We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges: The fastest way to ensure you get what you want is to place a new order for the new item once you request the return of the original item. Once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items: Gift cards and final sale items cannot be returned.

Questions? Please reach out to our support team at support@creeksideoutdoorliving.com.